Canon issues product advisory for Powershot S100 units due to lens issue, offers free repairs

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Have you noticed that your brand spanking new Canon Powershot S100 is acting up? Specifically, that its lens isn’t retracting properly? Well, it’s not just you – Canon USA has issued a general product advisory about the issue. It seems that it’s caused by a part becoming disconnected inside the lens. Canon USA also says that this particular issue “may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity”, which is a dead ringer for our tropical country, the Philippines. The company has narrowed down the serial numbers of the affected units, and if the first and second digits of the camera’s serial number are any number from”29″ through”41″, (Example: “29xxxxxxxxxx”, “30xxxxxxxxxx”………”41xxxxxxxxxx”) your unit is affected. Never fear, as Canon has pledged that “products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.” Of course, that’s for customers overseas (specifically in the US), and it’s not that clear-cut what customers in other territories should do (like ours, for example), other than the requisite “please contact the Canon Customer Support Center in your region.” We’ve reached out to Canon Marketing Philippines for their answer to this particular issue, and we’ll update our post as soon as they get back to us.

Source: Canon USA Via The Verge