Globe shares the various customer service channels or ways in which subscribers can get in touch with the team for technical support, queries and feedback.
My Account lets users view, reprint and pay bills online, as well as change the billing address, update account details, report payments and request for reconnection of the line. /Help, meanwhile, is a portal on the Globe website that is updated daily with information about Globe’s products and services.
Apart from its presence in the online portals mentioned above, Globe also opens its social media accounts to subscribers with concerns. Users can visit Globe’s official Facebook page or tweet @Talk2Globe. The network claims that their online specialists are on-deck 24/7 to help users with any kind of concern.
For direct interaction with an agent or representative, Globe’s Online Chat Service can be used. By texting HELP to 1234, subscribers can also get live agent assistance through SMS.
Additionally, by calling *143#, Globe users will have free access to a quick service menu, which enables them to access billing or load details (prepaid); access balance and unbilled running charges (postpaid); register to call, text, data and roaming promos; perform GCASH transactions; download media; and share prepaid load to Globe and TM subscribers.