Globe recently launched the country’s first online telco community called the Globe Community. Powered by Lithium Technologies, the portal enables both Globe and non-Globe users to explore, answer and learn key facts about its products and services, like account-related concerns and service-usage tips.
Users must simply log on to the website, click “Register” (or “Connect to Facebook”) and “Join the Conversation” in order to sign in.
Globe President and Chief Executive Officer Ernest Cu says, “At Globe, providing superior customer experience is at the core of everything we do. Nowadays people turn to online channels to search for help on problems and concerns any time of the day or night. That is why we have come up with a dedicated forum that will be an avenue for Globe customers or potential customers to interact, discuss, and resolve Globe related concerns and topics.”
Globe has also established a partnership with Lithium Social Web to facilitate quick response to inquiries and posts regarding Globe services on social media channels such as Twitter and Facebook.
Cu comments, “Our partnership with Lithium, a trusted partner of some of the world’s most iconic brands, is a bold statement of our commitment to innovation in providing the highest quality support and service experience for our customers. What Globe has launched is a pioneer game changing social customer response in the Philippines and Asia Pacific.”