As part of its commitment to deliver superior customer experience, Globe Telecom unveiled its newest comprehensive customer-centric program that elevates the level of aftersales service offered to subscribers.
With the Globe Guarantee, customers like you will never have to get frustrated, just happy and satisfied. You will never have to suspect that your prepaid load vanished for no reason. You will never have to worry about bill shock and excessive mobile browsing charges. You can easily replace your newly-purchased Globe handyphone should it fall short of your expectations. You get exclusive access to a wide range of customer service channels ready to respond to your queries. And finally, you are empowered to choose from a variety of customizable plans and offers that best fit your needs and budget. For as long as it’s Globe, your happiness is guaranteed. Because you deserve it.
Globe Prepaid subscribers, for instance, can take advantage of the Globe Prepaid Load Watch, a free and automatic load notification service triggered by specific load usage scenarios and other related transactions that allows prepaid subscribers to get free and automatic real-time load usage updates, so they are always updated of their load balance, therefore eliminating suspected cases of load theft or “nakaw-load”.
For Globe Postpaid, service guarantees include the No Bill Shock policy with the implementation of the P999 data bill cap, which assures users that they will only have to pay P999 a month even if they go beyond their data subscription. Users just simply sign up for a PowerSurf or SuperSurf booster and they can rely on the Php999 bill cap that’s sure to keep them from overspending, no matter how much they surf and browse. That’s a guarantee that Globe is happy to give.
Globe has also implemented a phone replacement policy, where postpaid subscribers can get an automatic replacement of any Globe-issued handset that manifest factory defects within 7 days from date of purchase.
Tattoo subscribers can continue to live without limits, and worries, with the Globe Guarantee. Tattoo@Home users can design their own broadband plans that will fit their internet needs; and even personalize their plans with speed boosters to bump up their speed with an additional 1Mbps at different times of day or night, so they can surf, download and play games whenever the mood strikes them. Tattoo@Home subscribers can also secure their family’s browsing with the Surf Safe package, which gives them total online protection when they browse internet sites at home for as low as P199 monthly.
And finally, all Globe Prepaid, Globe Postpaid, and Tattoo subscribers get 24/7 exclusive access to Talk2Globe customer service channels for all their Globe concerns. Talk2Globe 24/7 is ready to listen and respond to your queries wherever you are and whatever time of the day. Choose from a variety of Talk2Globe options available online, ranging from the Talk2GLOBE Chat feature on the Globe website or Yahoo! Messenger (add Talk2GLOBECHAT as your Yahoo buddy), through e-mail via firstname.lastname@example.org, or through the official Talk2Globe accounts on Facebook and Twitter.
“The Globe Guarantee is yet another testament to our commitment to superior customer experience. With this innovation, we promise you more ways to have a delightful experience that no other network can give. You are empowered to choose the services you want and we’ll make sure you enjoy them without any hassle. As long as you’re with Globe, we guarantee our top efforts to make you happy,” added Caliro. To know more about the Globe Guarantee, visit www.globe.com.ph/guarantee.