According to Globe Head of Corporate Communications, Yoly Cristanto, numbers that are reported are first sent warnings, and those that are persistent source of text spams are deactivated from the service.
Subscribers who wish to report a text spam need to message the number, exact message, and time and date the text spam was recieved through either Talk2Globe Chat (http://chat.globe.com.ph), Globe Contact Form (http://globe.com.ph/talk2Globenow), or by tweeting @Talk2GLOBE.
Globe Telecom also disputes an online report that telcos sell customer numbers to database marketing companies. “Our valued subscribers can rest assured that we treat customer numbers with utmost confidentiality in line with the company’s security policy,” Crisanto emphasized. “We are aware and take note that spam text messages continue to cause inconvenience to many of our subscribers. We want to assure our customers that we are committed in our drive against text spams,” she added.
The National Telecommunications Commission had previously issued a memorandum circular prohibiting any unauthorized broadcast messaging services. Any individual or business entity who wants to send broadcast messages needs to register first with the NTC for authorization. Legitimate text blasts approved by the regulating agency are properly identified and do not carry 11-digit numbers.